Senior Manager of Solutions Delivery

Basta
Project Basta

ABOUT BASTA

Since 2016, BASTA has worked with thousands of first-generation college students of color to launch their careers and change the face of leadership in the workforce, resulting in the country's best job placement outcomes. Through personalized AI-powered career planning, best-in-class coaching, and networking with top 100 employers, New York-based job seekers in BASTA’s Fellowship program find great jobs at nearly twice the rate of their peers. Our Powered By BASTA program is scaling this impact through game-changing analytics and online support that supercharges colleges’ career success programs so students nationwide can accelerate their professional journey.

SCOPE AND PROBLEM

American undergrads are facing a job market beset by systemic underemployment. The problem is especially severe for the nearly 5 million first-generation college students: only 44% of first-gen students of color land a job that requires their degree,and only 20% earn a living wage within a year of graduation. 

These trailblazers have the smarts, skills, and experience to land a job that leverages their degree, pays well, and forges a path to a thriving career. BASTA partners with colleges, nonprofits, and employers to build that bridge of opportunity.

ABOUT THE SM of SOLUTIONS DELIVERY

Solutions Delivery is an exciting new team at Basta, charged with enabling the growth and high-quality execution of Basta’s user-facing initiatives through efficient project & relationship management and strategic operations. The Senior Manager of Solutions Delivery (SMSD) will bring excellent communication skills, a track record of success in results-driven project management, and a strategic mindset to a range of partnerships and projects that support strong career outcomes for first-generation college students. 

This role is a dynamic blend of partnership management and project leadership, focused on piloting and driving the success of high-stakes new Basta product/program offerings particularly with university partners. In this role, you will be responsible for both developing and executing strategic project plans while managing day-to-day relationships and problem-solving in complex environments. You will excel in this role if you have the ability and experience to navigate between detailed, hands-on tasks and big-picture strategic goals, ensuring that pilot programs achieve key objectives and pave the way for future success.

Roles & responsibilities:

  • Partnership Management:
    • Manage and own relationships with nonprofit, university, and corporate partners, ensuring successful collaboration on high-stakes projects and program/product implementation.
    • Lead efforts to achieve key partnership goals, such as engaging a target number of students or meeting specific programmatic objectives.
    • Serve as the primary point of contact for university partnerships during pilot programs, overseeing the relationship from the late stages of the sales process through project completion.
    • Develop and execute comprehensive project plans, including setting goals with partners, marshaling internal resources, and ensuring that objectives are met.
    • Engage deeply with partners to navigate the complexities of new partnerships, working hands-on to develop proof points and strategies that may later be transitioned to the broader customer success team.
    • Continuously assess and refine approaches based on partner feedback and project outcomes to ensure the long-term success of the partnerships.
    • Maintain a dual focus on immediate project needs and long-term partnership success, adapting as necessary to meet evolving requirements.
  • Project Management:
    • Provide ad-hoc project management support across the organization, taking on internal projects as needed in addition to managing external partnerships.
    • Serve as a versatile project manager capable of handling both the detailed execution of specific initiatives and the broader operational aspects of programs.
    • Act as a liaison between partners and various internal teams, ensuring that communication flows smoothly and that all stakeholders are aligned.
  • Strategic Problem-Solving and Resource Management:
    • Solve complex problems creatively and proactively, leveraging internal resources as needed to address challenges faced by partners.
    • Collaborate with the Director of Discovery and other internal teams to address high-stakes issues, ensuring that projects stay on track and that partners achieve their goals.
    • Balance day-to-day, in-the-weeds problem-solving with big-picture strategic thinking, ensuring alignment between immediate tasks and overarching project objectives.

YOU COULD BE OUR SENIOR MANAGER of SOLUTIONS DELIVERY IF: 

  • You are an experienced & highly effective project manager: You bring a proven track record of 3+ years of experience managing multifaceted projects from start to finish, with the ability to marshal resources, set clear goals, and drive initiatives to successful completion. 
  • You are an adaptable and strategic thinker: Able to navigate both high-level strategy and detailed execution, seamlessly transitioning between big-picture goals and in-the-weeds problem-solving.
  • You have a history of building strong relationships and partnership management: Possess excellent interpersonal skills, capable of managing complex partnerships with diverse stakeholders, including universities, nonprofits, and corporate partners.
  • You are a proactive problem solver: You demonstrate a hands-on approach to identifying and addressing challenges, creatively leveraging internal resources to achieve partnership goals.
  • You are resilient and goal-oriented: Thrives in high-stakes environments, maintaining focus on achieving key objectives despite ambiguity and evolving circumstances.
  • You meet the below requirements for this role:
    • You believe deeply in the inherent value and potential first-generation students bring to the workplace
    • You have at least 7 years of total professional experience
    • You are comfortable working in a virtual environment using virtual communication/collaboration tools, including Google docs, Zoom, and Slack
    • You are based in or near New York City and are available for some evening work events

The Tangible Good 

We offer a competitive compensation and benefits package* which includes medical, dental, vision, short-term disability, long-term disability, life insurance, retirement matching, paid parental leave, and more. We also offer a generous paid time off policy, including 15 paid vacation days (20 paid vacation days after your first year), all federal holidays, summer Friday half-days and an end of year shutdown annually.  

*Basta reserves the right to change benefits at any time according to business need.  

**Applicants must be authorized to work for any employer in the U.S. Basta is unable to sponsor or take over sponsorship of an employment Visa at this time. 

**Basta does not currently cover the cost of relocation. 

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New York City, NY 10018
United States

Full Time
Managerial