Operations Associate
Inclusiv is the largest network of Community Development Credit Unions (CDCUs) with a mission to promote financial inclusion in low-income communities across the country. Through our network of more than 500 community-based lenders, Inclusiv reaches more than 20 million consumers with limited incomes and residing in historically redlined communities.
Inclusiv is seeking an Operations Associate who will work within Inclusiv’s Operations team to help strengthen the organization. Reporting directly to the Vice President of Systems Operations & Improvement, the Operations Associate will work closely with departments across the organization to streamline operations and contribute to the overall success of Inclusiv.
The Operations Associate will play a crucial role in ensuring the efficient and effective operations of the organization. With the organization undergoing growth that requires us to modify existing systems and create and maintain new systems that facilitate ongoing operations, this role is a vital part of ensuring that the organization supports growth with sustainable, scalable, and easily usable systems.
The ideal candidate should live in the greater New York City area and be able to work on-site in the New York City office in compliance with Inclusiv’s hybrid work schedule (2 days in-office, 3 days remote).
Primary Responsibilities
Project Management:
• Assist with the planning, coordination and documentation of project activities from the planning stages through completion.
• Manage day-to-day contact with project sponsors, stakeholders and cross-functional project teams.
• Effectively maintain project management tools, including cloud-based project management software, so they accurately reflect the current status of projects.
• Facilitate communications within and among teams to meet project goals and ensure transparency.
• Produce regular project updates for sponsors, stakeholders and senior management.
• Perform other duties as needed and as projects evolve.
Process Improvement:
• Identify opportunities for improving operational processes and workflows.
• Implement best practices to increase efficiency and reduce operational costs.
• Assist in developing and documenting standard operating procedures (SOPs).
• Collaborate with departments and teams to ensure compliance with organizational policies and procedures.
• Develop and maintain user guides and job aides for vital systems and processes commonly used by Inclusiv staff.
Document Archiving and Maintenance:
• Develop, maintain, and routinely audit a document archiving system to ensure secure storage and easy retrieval of important organizational documents.
• Implement best practices for document retention.
• Train staff on proper document handling and archiving procedures.
• Support the ongoing improvement and maintenance of Inclusiv’s SharePoint-based Intranet system.
Required Qualifications and Experience
• Commitment to Inclusiv’s mission to help low- and moderate-income people and communities achieve financial independence
• Bachelor’s degree required
• 2-3 years of experience in operations, administration, or a similar role
• Superior leadership skills with the ability to work within cross-functional teams to meet goals
• Exceptional time management, facilitation, and organization skills
• Excellent communications skills, both written and verbal
• Proven track record of building relationships with diverse internal and external project stakeholders
• Exceptional skills utilizing and managing project management tools ranging from cloud-based project management systems to Microsoft 365 Suite applications
• Experience with vendor relationship management
• Bilingual in Spanish preferred, but not required
Salary: The salary range for this position starts at $67,000 annually. We will consider a higher salary for candidates with more experience. Additionally, we offer a comprehensive benefits package, including healthcare coverage, retirement plans, opportunities for professional development, discretionary time off and much more.
To Apply: Please send a cover letter, resume and salary requirements to HROps@Inclusiv.org. Resumes will be reviewed on a rolling basis until the position is filled.
About Inclusiv
Inclusiv is an equal opportunity employer that works with member credit unions which serve ethnically, economically, and geographically diverse markets and communities. We value our diverse staff and membership and seek to maintain that tradition of diversity in all of our recruitment efforts. It is the policy of Inclusiv to provide equal opportunity in all aspects of employment to all employees or applicants for employment without discrimination on the basis of regard to sex, race, color, religion, age, ancestry, national origin, disability, marital status, sexual orientation, gender identity, veteran status and any additional categories protected by applicable federal, state or local laws.