Advisor, Partner Success

About Tides 

Tides is a nonprofit and philanthropic organization committed to advancing social justice. We work across the social sector to shift power to communities of color and other groups historically denied power. 

Centering equity and justice in everything we do, we collaborate in deep partnership with movement leaders, nonprofits, donors, foundations, and corporations to amplify the impact of their work by providing services like fiscal sponsorship, donor advised funds, grant making, and a variety of innovative solutions. Learn more at tides.org. 

About the Role

The Advisor, Partner Success, assists departmental leadership on cross-functional transformation projects to improve and expand internal processes and services, and to increase organizational effectiveness to efficiently serve partners. They will also participate in Tides Center growth initiatives and building a partner communications infrastructure. 

In addition, as Tides Center grows the number of partners it serves, the Advisor will provide periodic flexible support to service teams working with partners, as needed, and should be adept at managing partner relationships. The Advisor is a strong internal advocate for partners, supporting them in navigating Tides systems and bringing their voice into process improvement and transformation projects.

What you will Do 

Department Support (60%)

• Support department efforts to explore new or expanded services offered to partners.
• Support proposal development as needed and based on areas of expertise and interest.
• Support ongoing cross-department audits and partner compliance
• Support the development and ongoing maintenance of a partner communications infrastructure
• Pursue professional development opportunities to learn new skills that strengthen individual and departmental knowledge.
• Support in the development of a strategy for creative engagement and exceptional service delivery that accelerates the impact of each partner and delivers a richer partner experience with support from the Tides team.
• Support in the development and implementation of program feedback, evaluation, and tracking systems to measure and report on partners’ impact.
• Support department team-building activities.
• Participate in regular department meetings and activities. 

Business and Network Development (20%)

• Participate in internal cross-functional initiatives that enhance the partner experience, address broader partner portfolio needs, or systemic change to partner service delivery at Tides.
• Support emerging growth and business development opportunities in partnership with Strategic Partnerships, Tides Foundation, and service delivery teams
• Support other special business development initiatives and duties as requested.

Partner Management (20%)

• Provide high-quality strategic backfill support to partners as part of a cross-functional team that may include other advisors, Finance, HR, and other teams to support partners’ operational needs and Tides Center growth.
• Serve as a strong internal voice to support partners in navigating Tides systems, policies, and procedures.
• Resolve or escalate issues of concern as raised by partners or internal stakeholders in a timely and proactive manner. 
• In partnership with finance staff, advise on organizational, fundraising, and budget planning, monitoring, and presenting budgets and cash flow. Provide accurate and timely financial statements to partners to inform partner’s grantmaking and investment activities.
• Provide administrative guidance to achieve partner objectives.
• Partner with the Tides Legal, Risk Management, and Compliance team to assess risk factors for partners’ activities, such as insurance, contracts, grants, advocacy, and lobbying,
• Oversee contracts and grant management for assigned partner portfolio to ensure compliance.
• Conduct partner onboarding and orientation as needed.
• Identify upcoming partner transitions and ensure effective partner services throughout the process.
• Maintain records/task management for portfolio
• Schedule regular meetings with Partners and service teams to maintain a high standard of service.

What you will Bring 

• Strong personal alignment with Tides' vision, mission, and approach.
• 3 years of experience working in a social justice issue area including, but not limited to: Human Rights, Quality Education, Sustainable Environment, Healthy Individuals and Communities, and Economic Opportunity.
• Exceptional interpersonal and relationship-building skills
• Ability to demonstrate sensitivity to and appreciation for diverse viewpoints, different communication styles, and a wide range of diverse colleagues and partner partners.
• Strong verbal and written communication skills, including demonstrated experience implementing integrated communications campaigns
• Strong project management skills, high attention to detail. 
• Ability to manage, track, and understand basic financial management concepts.
• Ability to hold themself accountable for high-quality, timely, and effective partner service.
• Proficiency with MS Office, Google Drive, Salesforce, Fluxx, and NetSuite preferred. 

Ideal Experience 

• B.A./B.S. or higher degree, or equivalent experience.
• 3-5 years of relevant and applicable work experience in nonprofit or social impact sector. Prior fiscal sponsorship, communications, and/or nonprofit compliance experience a plus.
• Proficiency with MS Office, Google Drive, Salesforce and NetSuite preferred

Compensation 

Tides is committed to providing a competitive compensation package. We value pay equity and account for factors such as your location within the U.S., your skills and your relevant experience, and we will not ask for your salary history. 

Your starting salary will fall into one of three ranges: 

● $72,000 - $90,000 (Most of the United States) 

● $78,600 - $98,300 (Boston, Chicago, Los Angeles, Washington D.C. metro areas) 

● $88,000 - $108,000 (New York City & San Francisco metro areas) 

Please note, these metro areas are examples and not a complete list. Our Talent Acquisition team will review your application and confirm your placement within this structure with you at the beginning of the interview process. 

Application Instructions  

Please submit your resume and a cover letter expressing why you are well-qualified for this role and your motivation for joining the team at Tides by Tuesday, April 8, 2025 at 11:59pm ET.

Life at Tides  

Working at Tides connects you with world-class teammates, enduring relationships, and an inspired sense of purpose - while our employee benefits support our team’s talent and well-being. Our hybrid work model supports staff who are based across the United States, in addition to maintaining our offices in New York & San Francisco. 

Equal Employment Opportunity 

We look forward to reviewing applications from all qualified jobseekers. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals, as well as members of the LGBTQIA+ communities. No applicant will be discriminated against because of their race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider qualified applicants with arrest and conviction records. Where required by state law, we utilize E-Verify as a part of our employment authorization process.

Applicants with Disabilities 

Reasonable accommodations will be made so that all who are interested may participate in our interview process. If you are in need of an accommodation, please advise in writing at the time you apply.